SUB2r Sales, Shipping, and Return Polices

All products sold in the SUB2r Online Store site are subject to the SUB2r Terms of Sale and End User License Agreement (for software).

Payment 

Payments for SUB2r products are made via credit cards, debit cards or other 3rd party vendors supported by our Shopify online shop. The payment will be charged at the time of order submission. 


Please refer to https://www.shopify.com/legal for full terms and conditions of use. SUB2r shall not be responsible for any acts or omissions in connection with Shopify transactions.

Delivery, Transfer of Title, and Risk of Loss

All Online Store purchases are subject to separate shipping charges. Transfer of title and risk of loss shall occur on the date when the applicable products are shipped from SUB2r’s warehouse’s dock or 3rd party fulfillment location.


Shipping and Handling


Domestic Shipping

The fees are displayed at the time of checkout. If you are interested in multiple units, please contact us at sales@sub2r.com


International Shipping

S&H is based on the country of destination. The fees are displayed at the time of checkout. If you are interested in multiple units, please contact us at sales@sub2r.com. If your country is not listed during checkout, please
contact us.


Customers with shipping addresses outside of the U.S. are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of the order. The customer (or recipient,
if different) is the importer of record and therefore must comply with all applicable import laws and regulations of the destination country. The value of the product will be declared as the net sales price which is the price you paid
less discounts and incentives less shipping.


Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.  SUB2r has no control over these charges and can't predict what they may be. When
customs clearance procedures are required, it can cause delays beyond SUB2r’s original delivery estimates.


Shipment Confirmation & Tracking

 As soon as our warehouse ships your order, you will be sent a notification email to an email address you provided during checkout which will contain a link to track your package. TO TRACK YOUR PACKAGE WHILE IT’S EN ROUTE
YOU MUST MAKE SURE THAT YOU PROVIDE A VALID AND MONITORED EMAIL ADDRESS. 


Please examine the package for any damages that may have occurred in transit. If the shipping packaging appears to be damaged, do not accept it. You are responsible for initiating a claim with the carrier as well as your taxation
authority for refund of any fees you paid.


Return Policy 


We offer a 100% unconditional money-back guarantee within fourteen (14) days of the date of delivery to the customer.  If you are the original purchaser of the Product and you are not satisfied with this Product for any reason, you may return it in its original condition and in its original packaging within fourteen (14) days of the confirmation of delivery and receive a full refund.  Return shipping fees remain the customer’s responsibility.

Customs, duties, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees,
the cost of the original shipping, any brokerage /customs /duty /taxes, and any return shipping charges cannot be refunded by SUB2r. You will need to contact your taxation authority for a refund. For your returns, we recommend that you purchase insurance with your carrier for the full value of the merchandise. This is necessary should they lose or damage the goods. The present right of return only applies to products that are returned in their original, complete condition, including all cables, mounts, power supply, lenses, or any other item(s) originally shipped. Any product that has been damaged, is not in its original packaging, is missing any accessories or has packaging that has been worn beyond simply opening the product, will not be refunded. The deadlines for return are effective from the date of receipt of the order.